Flight Attendants’ Emotional Labor and Exhaustion in the Taiwanese Airline Industry
نویسندگان
چکیده
منابع مشابه
Flight Attendants’ Emotional Labor and Exhaustion in the Taiwanese Airline Industry
Few research studies have discussed the two variables of emotional labor and emotional exhaustion, and even fewer have examined flight attendants as the research subject. The current study employed a questionnaire method to examine 353 Taiwanese flight attendants’ feelings about emotional labor, the status of their emotional exhaustion, and the relationship between emotional labor and emotional...
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ژورنال
عنوان ژورنال: Journal of Service Science and Management
سال: 2009
ISSN: 1940-9893,1940-9907
DOI: 10.4236/jssm.2009.24036